Booking

Booking Terms

When we receive a booking request, we will contact you via email. Once you have confirmed the reservation, we will send a 30% booking deposit.

We will send a payment link for the booking with a 14-day payment window.

Using the payment link, you can make the reservation payment with bank and credit cards.

Cancellation Policy

In the event of a cancellation of your accommodation, we retain the 30% advance payment.

Our cancellation policy varies depending on the time of year.

• From November 16th to April 10th, cancellations must be made 60 days before arrival.
• From April 11th to June 3rd, cancellations must be made 14 days before arrival.
• From June 4th to September 4th, cancellations must be made 30 days before arrival.
• From September 5th to November 15th, cancellations must be made 14 days before arrival.

If a cancellation is not made in a timely manner, we will charge the full accommodation price.

Reservation and Cancellation Terms

These terms are in effect unless otherwise specified. The customer agrees to adhere to these terms when purchasing products and services. Merchant: Napapiirin Järvilomat, Business ID number 1104942-4.

General Terms

Prices presented on the website include value-added tax (VAT). 

We employ dynamic pricing. Prices depend on the time and may vary on a monthly, weekly, and daily basis. 

The person making the reservation must be over 18 years old. 

We sell products to individuals of legal age and to corporate customers.

We reserve the right to change prices. 

The customer is responsible for the accuracy of the information provided. 

We reserve the right to change our delivery terms. Before placing an order, the customer must familiarize themselves with the currently valid delivery terms.

Reservation 

The customer is responsible for reviewing the description and instructions of the reservation and related conditions.

The reservation made by the customer becomes binding when the order/payment confirmation is sent to the address provided by the customer. 

The customer pays for the reservation according to the chosen payment method, following the terms of that payment method. 

The merchant is not responsible for any failed reservation, and the customer should promptly contact the merchant to rectify the situation. The merchant does not guarantee that the accommodation is still available in this situation.

These terms become effective when the customer makes a reservation by contacting us directly. Both parties are legally bound by these terms. 

The reservation is confirmed after receiving booking confirmation. Accommodation can be booked via our website, phone, e-mail or our partners. If the reservation is made on our website, payment is made immediately. In other booking methods, we send a payment link in connection with the booking confirmation.

The cabin price includes bed linens, towels, final cleaning and firewood. Firewood is limited for each night, but it is possible to purchase more.

Cancellation

Cancellation takes place after we receive the notification of the cancellation. The merchant has the right to withhold 30% of the reservation fee from the entire price of the accommodation. The cancellation date is the day on which we received information about the cancellation. It is the customer's responsibility to notify the cancellation in sufficient time.

Cancellation terms vary depending on the time of year.

If the arrival is between November 16 - April 10, a cancellation must be made 60 days before arrival. 

If the arrival is between April 11 - June 3, a cancellation must be made 14 days before arrival. 

If the arrival is between June 4 - September 4, a cancellation must be made 30 days before arrival. 

If the arrival is between September 5 - November 15, a cancellation must be made 14 days before arrival.

The payment will not be refunded if the cancellation has not been made by the deadline.

The seller has the right to charge according to the cancellation conditions if the customer fails to arrive at the accommodation.

If the reservation is not paid on time, the seller has the right to cancel the reservation.

We recommend purchasing travel insurance.

Extraordinary events

We reserve the right to change or cancel the reservation in the event of an insurmountable obstacle or event. These can be, for example, war, fire, strike or some other force majeure. We will not repair the damage caused by these. We have the right to cancel or terminate an event or accommodation if it violates the terms of the contract, our reputation or safety.

The accommodation provider has the option to transfer guests to accommodation of the same level or better, if the situation requires it.

Check-in and Check-out

The accommodation is available on the arrival day from 4:00 pm and until 12:00 am on the departure day, unless otherwise agreed.

Upon departure, we kindly ask you to:

Take out the trash

Close doors and windows and turn off lights

Load the dishes into the dishwasher and start it

We reserve the right to change prices, and the person making the reservation accepts the valid booking terms at the time of the reservation.

Keys 

We will provide the customer with instructions on the key and key code on the day of arrival.

The seller has the right to charge all reserialization or lock replacement costs for the lost or unreturned key in full.

The accommodation provider has the right to charge a compensation of €50 when having to open the property due to a lost or missing key. Openings between 6:00 p.m. and 7:00 a.m. cost €70.

Use of the Property 

The property is defined in the property description.

During the rental period, the customer has the right to use the property and separately defined services.

If the booker notices defects or other things to point out in the property, they must immediately inform the customer service.

Pets

The customer is fully responsible for and liable for any damage caused by their pets. Permission to bring pets to accommodations is always specified. Pet owners must also follow any specific additional guidelines provided.

Damage Compensation 

The customer is obliged to compensate the merchant for any damage caused to the property. The person making the reservation is also responsible for any other individuals visiting the property during the reservation period. The accommodation will not compensate the customer for possible inconvenience or expenses caused by natural conditions, such as insects, animals, weather, or unexpected weather changes.

Complaints 

Any complaints must always be made as soon as possible after the topic arises.

If there is no satisfactory solution to the matter or a related claim for compensation, the complaint must be sent in writing within one month of the end of the rental period.

The merchant tries to process the complaint as quickly as possible, but within one month at most.

We expect guests to:

To behave according to good manners

Report the number of all guests.

Smoke only in designated areas.

Bring pets only to units where they are allowed.