Booking terms and conditions
Booking Terms
When we receive a booking request, we will contact you via email. Once you have confirmed the reservation, we will send a 30% booking deposit.
We will send a payment link for the booking with a 10-day payment window. Using the payment link, you can make the reservation payment with bank and credit cards.
Reservation and Cancellation Terms
These terms are in effect unless otherwise specified. The customer agrees to adhere to these terms when purchasing products and services. Merchant: Napapiirin Järvilomat, Business ID number 1104942-4.
General Terms
Prices presented on the website include value-added tax (VAT).
Prices vary depending on the season and demand. We reserve the right to change prices.
The person making the reservation must be over 18 years old.
We sell products to individuals of legal age and to corporate customers.
The customer is responsible for the accuracy of the information provided.
We reserve the right to change our delivery terms. Before placing an order, the customer must familiarize themselves with the currently valid delivery terms.
Reservation
The customer is responsible for reviewing the description and instructions of the reservation and related conditions.
The reservation made by the customer becomes binding when the order/payment confirmation is sent to the address provided by the customer.
The customer pays for the reservation according to the chosen payment method, following the terms of that payment method.
The merchant is not responsible for any failed reservation, and the customer should promptly contact the merchant to rectify the situation. The merchant does not guarantee that the accommodation is still available in this situation.
These terms become effective when the customer makes a reservation by contacting us directly. Both parties are legally bound by these terms.
The reservation is confirmed after receiving booking confirmation. Accommodation can be booked via our website, phone, e-mail or our partners. If the reservation is made on our website, payment is made immediately. In other booking methods, we send a payment link in connection with the booking confirmation.
The cabin price includes bed linens, towels, final cleaning and firewood. Firewood is limited for each night, but it is possible to purchase more.
Cancellation
Cancellations are effective from the date we receive the cancellation notice. The seller reserves the right to retain 30% of the total reservation fee as a cancellation charge. Refunds will not be issued if the cancellation is made after the deadline.
Cancellation terms vary depending on the time of year.
- 60 days before arrival: For stays between November 1 and April 10.
- 30 days before arrival: For stays between April 11 and October 31.
The payment will not be refunded if the cancellation has not been made by the deadline. If the reservation is not paid on time, the seller has the right to cancel the reservation.
We recommend purchasing travel insurance.
Extraordinary events
We reserve the right to change or cancel the reservation in the event of an insurmountable obstacle or event. These can be, for example, war, fire, strike or some other force majeure. We will not repair the damage caused by these. We have the right to cancel or terminate an event or accommodation if it violates the terms of the contract, our reputation or safety.
The accommodation provider has the option to transfer guests to accommodation of the same level or better, if the situation requires it.
At napapiirin Järvilomat, there is no obligation to accept a cancellation without charges, for example, on the basis of a doctor’s certificate or similar.
Check-in and Check-out
The accommodation is available on the arrival day from 4:00 pm and until 12:00 am on the departure day, unless otherwise agreed.
Upon departure, we kindly ask you to:
- Take out the trash
- Close doors and windows and turn off lights
- Load the dishes into the dishwasher and start it
We reserve the right to change prices, and the person making the reservation accepts the valid booking terms at the time of the reservation.
Keys
On the day of arrival, we will provide instructions for accessing the property, including key codes.
- Lost or unreturned keys: The full cost of rekeying or replacing locks will be charged.
- Property opening fee: 50€ (70€ between 6:00 p.m. and 7:00 a.m.).
Use of the Property
The property is defined in the property description.
During the rental period, the customer has the right to use the property and separately defined services.
If the booker notices defects or other things to point out in the property, they must immediately inform the customer service.
Pets
All pets must be agreed upon separately in advance. Pets are allowed only in designated accommodations, and owners must adhere to any additional guidelines provided.
- The customer is fully responsible for any damage or extra cleaning caused by their pets.
Damage Compensation
The customer is obliged to compensate the merchant for any damage caused to the property. The person making the reservation is also responsible for any other individuals visiting the property during the reservation period. The accommodation will not compensate the customer for possible inconvenience or expenses caused by natural conditions, such as insects, animals, weather, or unexpected weather changes.
Complaints
Any complaints must always be made as soon as possible after the topic arises.
If there is no satisfactory solution to the matter or a related claim for compensation, the complaint must be sent in writing within one month of the end of the rental period.
The merchant tries to process the complaint as quickly as possible, but within one month at most.
We expect guests to:
- To behave according to good manners
- Report the number of all guests.
- Smoke only in designated areas.
- Bring pets only to units where they are allowed.