Booking terms and conditions‎ ‎

Booking terms and conditions (Accommodation booking)

These terms are in effect unless otherwise specified. The customer agrees to adhere to these terms when purchasing products and services. Merchant: Napapiirin Järvilomat, Business ID number 1104942-4.

General Terms

  • Prices presented on the website include value-added tax (VAT). 
  • We employ dynamic pricing, meaning that prices may vary based on time and can change on a monthly, weekly, or daily basis. We reserve the right to change prices. 
  • The person making the reservation must be at least 18 years old. 
  • We sell products to individuals of legal age as well as to corporate customers.
  • The customer is responsible for the accuracy of the information provided. 
  • We reserve the right to change our terms of delivery. Before placing an order, the customer must review the current delivery terms.
  • Each guest must carry a valid ID.
  • Guests are expected to follow good manners and house rules. In case of violations, we reserve the right to remove the guest immediately without a refund.

Reservation 

The customer is responsible for the reservation details, instructions, and related terms and conditions.

A reservation becomes binding once the order or payment confirmation has been sent to the address provided by the customer.

The customer pays for the reservation using the selected payment method and in accordance with its terms.

The merchant is not responsible for any failed reservations, and the customer must promptly contact the merchant to resolve the issue. The merchant does not guarantee that the accommodation will be available in these situations.

These terms become effective once the customer makes a reservation by contacting us directly or through the booking system. Both parties are legally bound by these terms. 

The reservation is confirmed upon receipt of the booking confirmation. Accommodation can be booked via our website, by phone, by e-mail or through our partners. If the reservation is made through our website, payment is required immediately. In other booking methods, a payment link will be sent along with the booking confirmation.

The following information must be provided to us: names of all travelers, nationality, date of birth, phone number, email address, payment method, and the estimated arrival time.

The cabin price includes bed linens, towels, final cleaning and a limited amount of firewood. Additional firewood can be purchased if needed.

Cancellation

Cancellation is effective once we have received cancellation notice. The cancellation date is the day we receive this notice. It is the customer’s responsibility to ensure the cancellation is communicated in good time. All cancellations must be made by email: info@napapiirinjarvilomat.fi

Cancellation terms vary depending on the time of year.

  • For arrivals between November 2 and April 10, cancellation must be made at least 60 days prior to arrival.
  • For arrivals between April 11 and November 1, cancellation must be made at least 14 days prior to arrival.

A cancellation fee of 50 € applies to each cancelled reservation. If the cancellation is not made within the specified time frame, we reserve the right to retain the full payment.

The seller has the right to charge according to the cancellation policy if the customer fails to arrive at the accommodation. If the reservation is not paid on time, the seller has the right to cancel the reservation. We recommend purchasing travel insurance.

There is no obligation to accept a cancellation without charges, for example, based on a doctor’s certificate or similar documentation.

Extraordinary events

We reserve the right to change or cancel the reservation in the event of an insurmountable obstacle or unforeseen circumstance. These may include, for example, war, fire, strike or other force majeure events. We will not be liable for any damage caused by these circumstances. We also reserve the right to cancel or terminate an event or accommodation if it violates the terms of the contract or poses a risk to our reputation or safety.

The merchant has the option to transfer guests to accommodation of the same level or better, if the situation requires it.

Check-in and Check-out

The accommodation is available from 4:00 pm on the arrival day until 11:00 am on the departure day, unless otherwise agreed. If you arrive later than 20.00, please inform us in advance.

Upon departure, we kindly ask you to:

  • Take out the trash
  • Close doors and windows and turn off lights
  • Load the dishes into the dishwasher and start it

Keys 

We will provide the customer with instructions on the key and key code on the day of arrival.

The seller has the right to charge the full costs for rekeying or lock replacement in case of a lost or unreturned key.

The merchant has the right to charge a fee of 50 € for opening the property due to a lost or missing key. If the property needs to be opened between 8 PM and 7 AM, the fee is 70 €.

Use of Property 

The property is defined in the property description.

During the rental period, the customer has the right to use the property and separately defined services.

If the person making the reservation notices any defects or issues with the property, they must immediately inform us.

Damage Compensation 

The customer is obliged to compensate the merchant for any damage caused to the property. The person making the reservation is also responsible for any other individuals visiting the property during the reservation period. The accommodation will not compensate the customer for any inconvenience or expenses caused by natural conditions, such as insects, animals, weather, or unexpected weather changes.

The merchant is not responsible for any damage to or loss of the customer’s personal belongings during the stay.

The customer is responsible for ensuring safety during their stay, including locking doors, extinguishing the fireplace and sauna, and following all providers’ safety instructions.

Complaints 

Any complaints must always be made as soon as possible after the issue arises.

If a satisfactory solution cannot be reached or if there is a claim for compensation, the complaint must be submitted in writing within one month of the end of the rental period.

The merchant will aim to process the complaint as quickly as possible, but no later than within 3 weeks.

We expect guests to:

  • Behave in accordance with good manners
  • Report the number of all guests.
  • Smoke only in designated areas.

Terms and conditions (Activities)

General Information

Activities are organized outdoors and are therefore subject to weather conditions. We reserve the right to change the route, schedule, or duration without prior notice. If the activity needs to be rescheduled to another day, the participant has the right to cancel the activity by informing us.

Please arrive at the agreed meeting point 15 minutes before the scheduled start time. If you arrive late, the organizer reserves the right to cancel your participation without a refund.
The organizer also reserves the right to cancel or reschedule the activity if the minimum number of participants is not met. The minimum number of participants for safaris is two people.

Children and Participants with Physical Limitations

Children are welcome. The age of the child is determined at the time of booking. On snowmobile safaris, children travel in a sleigh pulled by the guide.

  • Children under 4 years can join safari free of charge.
  • Children aged 4–14 are charged a child’s rate.
  • Children over 15 may ride as passengers on a snowmobile driven by a parent.
    We do not recommend snowmobile safaris for children under 2 years old. If a child is under 4 years old, an adult must sit with the child in the sleigh during the safari.

If a participant has any physical limitations or is pregnant, we strongly recommend consulting a medical professional before joining the safari. Please inform us in advance of any such conditions.

Booking

Safaris must be paid no later than 24 hours before the scheduled start time. Bookings can be made through our online system. When booking, please provide the ages of any children. The child’s age should be as it is on the day of booking.

Cancellation Policy

Cancellations can be made free of charge up to 24 hours before the activity, and the full payment will be refunded.
Safaris may be canceled or routes modified due to weather conditions or safety reasons. If the safari is canceled by the organizer, customers will be offered a new date or a full refund.

Extraordinary Events

We reserve the right to change or cancel the reservation in the event of an insurmountable obstacle or unforeseen circumstance. These may include, for example, war, fire, strike, or other force majeure events. We are not liable for any damage caused by such events.
We also reserve the right to cancel or terminate an event or accommodation if it violates the terms of the contract or poses a risk to our reputation or safety.
The merchant has the option to transfer guests to accommodation of the same level or better, if the situation requires it.

Snowmobile Safaris

The snowmobiles used on safaris are insured under Finnish traffic insurance law. This insurance covers any personal injuries and property damage caused to an innocent third party. In all other accident situations, Finnish legislation will apply.

Snowmobile drivers must carry a valid driver’s license recognized in Finland and must be at least 18 years old.
The driver is always financially responsible for any damage caused to the snowmobile. The extent of liability is determined case by case, with a maximum liability of 1000€. Each driver must sign a personal liability form before the safari begins.
We are not responsible for any injuries or damage caused by accidents. We recommend all participants to have travel insurance.

Snowmobiles may not be driven under the influence of alcohol or drugs. The guide has the right to deny participation to anyone suspected of being under the influence.